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Doctor HDMI / Dr. HDMI - FAQs & Troubleshooting

Author: administrator account Reference Number: AA-00220 Views: 15440 Created: 2013-05-15 00:33 Last Updated: 2013-05-15 00:57 38 Rating/ 2 Voters

Question: Is this device HDCP Compliant?
Answer: Yes, the device is fully HDCP Compliant and is a fully licensed, OEM product.


Question: Does this eliminate or strip out HDCP?
Answer: No, Doctor HDMI does not strip out or remove HDCP. It is designed for storing & emulating an EDID, and does not tamper with HDCP at all. If your source device requires HDCP, but your video sinks are not HDCP compliant (such as a TV that is too old), the Doctor HDMI will not be able to solve your video problem.


Question: I'm not getting any video - what can I do?
Answer: First - remember that many devices, including VidaBox Media Systems, do not always carry out hot-swap HDMI connections correctly. Simple power off the device, and power it back on. Once it sees the Doctor HDMI connected, video will most likely come back.

If the video still does not appear after multiple power-cycles, try the following, in sequence:

  • Make sure the HDMI cables for INPUT and OUTPUT aren't switched on the Doctor HDMI
  • Double-check all HDMI cables in the chain, and make sure they're connected properly and working.

If the issue persists, proceed to troubleshoot:

  • Try learning the EDID from your video sink (TV, Projector, or Display+Receiver combination) onto the Doctor HDMI, and try again. Click here for instructions
  • If it doesn't work - then the issue is not with the Doctor HDMI. We'll need to identify the "problem-causing device" in your setup as follows:

    • Identifying a "problem-causing HDMI device"

      • Connect your video source directly into a TV/monitor/projector, WITHOUT the Doctor HDMI or any receivers.
        Connection should be as direct as possible.
      • If you get video, add one more device into your "HDMI chain" - such as a receiver, a balun, or a matrix switch.
      • Add only (1) device at a time, and observe the outcome.
        Do not try to add more than (1) device - or you will not be able to identify the "problem-causing device".
      • If all devices in the "HDMI chain" are added in, then learn the EDID onto the Doctor HDMI.


Question: Do I need to / Am I required to load custom EDID profiles to use the Doctor HDMI?
Answer: No, the majority of installations can make use of one of the (5) default settings available. Unless you need 7.1 sound, or otherwise specifically instructed, there is no need to program a custom EDID onto the Doctor HDMI.


Question: I've been instructed to load a custom EDID, which restricts audio to only 2 channel or 5 channels - how can I do so?
Answer: Click here for further instructions


Question: What does the HEAC/ARC switch do?
Answer: It enables/disables pin 14 on the HDMI connection to fix HEAC/ARC compatibility issues. By default, leave it at the "ARC" setting.

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    [VidaBox LLC]: Support Options 2015-02-23 14:17

    For any and all support inquiries, please contact your place of purchase for additional support. VidaBox does not provide any support through the comments section of the Knowledge Base. Furthermore, we only provide additional support for Dr. HDMI units purchased from VidaBox LLC.

    Thank you for your understanding.

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