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Dune HD - Troubleshooting : (Empty) List / No Movies shown / Network Error

Author: administrator account Reference Number: AA-00217 Views: 41323 Created: 2013-05-15 00:09 Last Updated: 2013-09-28 12:56 8 Rating/ 16 Voters

Introduction

This document reviews how to troubleshoot an (EMPTY) List view on a connected Dune HD Player that was previously working

Applies to

This article is applicable for supported Dune HD Media Players, listed here:

Support Limitations

Dune HD Media Players are supported directly by VidaBox as first-line support ONLY when the units are ordered with a VidaBox Media System. If a Dune HD Media Player is NOT purchased through VidaBox, please contact your place of purchase for additional assistance.


Symptoms

Even though no settings or network wiring changes are made, a connected Dune HD Player no longer connects to a previously linked server via NFS.

Solution

Try these solutions in order, until the movies appear.

(NFS Shares only) Confirm EVERYONE and ANONYMOUS permissions are enabled for NFS share

This is applicable for NFS Shares only.
If you are using SMB, skip to the next item below.

  • Log onto the VidaBox system
  • On the main "Storage" drive, find the Movies > My Movies folder, RIGHT-CLICK > Properties
  • We will see the "Properties" window below.  Select the SECURITY tab. [1]
  • Next, click on "EDIT" [2]


  • We'll see a pop-up titled "Permissions for My Movies" (shown below)
  • Under "Group or user names" (upper window), select "EVERYONE"
    • Under "Permissions for Everyone" (bottom windows), check the 2 boxes for: "Full Control" and "Modify"


  • We will now see the results as shown below.
  • Select the ADD button


  • In this new window, under "Enter the object names to select" - type in anonymous
  • Click on CHECK NAMES, then click OK


  • The new entry ANONYMOUS LOGON will appear, as shown below.
    • Click on this new entry
  • If we are on a secure / private network, choose both FULL CONTROL and MODIFY, then click OK
    • If not on a secure / private network, consult your network administrator for proper security settings


  • The end result below should be seen.
    • Note the darker check marks, which are manually added in as per above.


  • Power cycle or restart the server now, and try to use the NFS link again to see if the issue is resolved.
    • If not, proceed below.

Power Cycle the Dune HD

  • Simply turn off the Dune HD Media Player via the "hard" power button on the rear. Wait a few seconds, and then power on again. This clears any and all volatile memory buffers, and forces the unit to do a clean re-connect.
  • Try the Favorites Link / Network Shortcut again, and see if the issue is resolved.  If not, proceed below.

Restart / Power Cycle the VidaBox Media NAS / Server

  • Go to your VidaBox Media System
  • Press the Power Button.  Within 1-2 minutes or less, the system will power down. *OR* Restart the system.
    • Once powered down, wait 10 seconds (for the drives to spin down), and then press the Power Button again.
  • After 3 minutes (allowing time for the unit to get back on the network), try the Favorites Link / Network Shortcut again, and see if the issue is resolved.  If not, proceed below.

Power Cycle the network equipment

  • WARNING: Before proceeding, check with your network administrator.  Only proceed below once s/he has given permission to reset networking equipment, as it may affect other systems on your network.  If you do not have permission or clearance to proceed, skip to the next steps.
  • Go to your main router, and power it off by disconnecting power.
  • Disconnect power from any other connected network switches as well.
  • After 1 minute, power on the main router first.  Wait 1 minute.
  • Next, power on all connected network switches.  Wait 2-3 minutes.
  • After 2-3 minutes (allowing time for all networked units to get back on the network), try the Favorites Link / Network Shortcut again, and see if the issue is resolved.  If not, proceed below.

Re-create the Favorite / Network Shortcut Link

If you have an NFS Shortcut:

  • Go to the SOURCES page, and highlight the Network Shortcut (generally called Movies)
  • Press the POP-UP BUTTON on the hand-held remote
  • Select DELETE NETWORK SHORTCUT.
  • The shortcut should be now removed.
  • Follow the attached instructions below for "Dune HD Configuration Guide - NFS Linked Systems" to re-create the shortcut - but in step 3:
  • Once you've filled out the information, select OK at the bottom.
  • Try the Favorites Link / Network Shortcut again, and see if the issue is resolved.  If not, contact Dune HD below.

If you have an SMB Shortcut

Allow unmapped user Unix access (NFS Shares only)

This is applicable for NFS Shares only

  • Log onto the VidaBox system
  • On the main "Storage" drive, find the Movies > My Movies folder, RIGHT-CLICK > Properties
  • We will see the "Properties" window below.  Select the NFS Sharing tab. [1]
  • Next, click on "MANAGE NFS SHARING..." [2]

  • We'll now see the NFS settings window below
    • Under "Enable Unmapped User Access" - change the radio button to "Allow unmapped user Unix acccess (by UID/GID)"

  • Click OK to complete
  • Finally, try accessing the Movies link again.
For Additional Support

For international clients, please contact your direct point of purchase.

Attachments
(C) Dune HD Configuration Guide - NFS Linked Systems.pdf 0.7 Mb Download File
(C) Dune HD Configuration Guide - SMB Shares.pdf 2.1 Mb Download File
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